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Chairman's Message

The Personal Touch

Booking by telephone or in person allows discussion and much greater choice than making your reservations on the internet, which is incapable of exploring your ideas or reacting to your preferences. It also takes a great deal longer and comes without the comprehensive protection of the unique Trailfinders Guarantee.

The well-travelled person you speak to will, on average, have spent seven years listening to travellers and taking the responsibility for implementing a flawless travel plan designed just for you. To them you are not just some bytes of binary code sat on a computer.

Trailfinders pioneered the computerisation of travel in 1980 and our consultants have the benefit of a huge array of applications not available on the Internet. Above all else they care about you. If that was not enough every plan is scrutinised by a team of veteran consultants to make sure no saving is missed out and no possible pitfall overlooked. Blind trust of comparison and booking sites is misplaced as the recent exposure of false claims has shown.

We maintain a 24/7/365 personal service to support our travellers whenever some unexpected event threatens to mar your experience, most often being able to put the problem right there and then.

As just one example when the recent drone fiasco at Gatwick upset travel plans TF immediately searched our database for any TF client so affected.

We met any costs this operation involved. We prearranged alternative flights, accommodation, car hire or tours without prompting and at our cost.

Where these solutions were not acceptable for some reason TF made full and immediate refund. TF certainly do not wash their hands by just referring our clients to the fraught process of recovering funds via their credit card or leaving them to solve their predicament on their own.

Being your own travel agent without professional assistance means you can never know how much better value your travel experience might have been with advice.

Above all else Trailfinders really care for their travellers.

Mike Gooley's Signature
Sir Michael Gooley CBE, Chairman Trailfinders

Speak to a Travel Expert

We believe booking online is no substitute for one-on-one service. Between them our expert travel consultants have travelled to over 96% of the world's countries. As a result the service and advice they offer is second to none.

Our travel centres are currently closed
Our phone lines are open at the following times:-

Monday to Friday: 8am - 8pm (UK) : 9am-7pm (ROI)
Saturday & Bank Holidays: 9am - 6pm
Sunday: 10am - 6pm

For individual opening times please check your local travel centre

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Request a call back from a Travel Expert at a time that suits you.


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Your travel plans on the go

Viewtrail phone example
  • View your up-to-date travel plans
  • Book online & manage your account
  • Flight details including baggage & seating
  • Update your contact information
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  • Access to E-Vouchers
  • Trip Hub
Watch ViewTrail in Action viewtrail
ViewTrail - Your travel plans on the go

Additional Features in the App:

  • 365/24/7 emergency contact quick links
  • Location related features
  • Offline access to your travel plans
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