SERVICE AND VALUE ARE EMBEDDED IN TF’S DNA
Winter 23That aspiration was only to be achieved by learning all the tricks of a very complex trade and conjuring up many of our own.
Foremost it seemed very improper not to segregate money paid to us for future travels from our own working capital. Full escrow accounting still sets TF aside and is the special distinction that has contributed to our success although unbelievably it is, even now, not a condition for a licence to sell travel.
As we safeguard all your payments in Trust until you are home and the whole contract completed we are best able to manage disruptions and refund immediately if required.
From start up we have protected our clients way beyond any legal obligation. We have stepped in to cover losses as a result of airline and tour operator failures when booked through us.
This voluntary undertaking has been put to severe test over the years. The failure of Laker, Pan Am & Ansett were especially costly however it turned out we won clients for life.
The cost of travel can only be valued when the sum of your satisfaction is put against any disappointments along the way.
Having a caring and highly respected expert on your team makes all the difference. It only makes sense as well as saving you a lot of time when any arrangements have to be rescheduled.
Wishing you the most happy and carefree travels in 2024.
Sir Michael Gooley CBE, Chairman Trailfinders
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