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Chairman's Message

SERVICE AND VALUE ARE EMBEDDED IN TF’S DNA

From the first day I started up the fledgling Trailfinders operation (12 October 1970) it was vital to our morale to win the appreciation of those who chose to entrust us with their travel arrangements.

That aspiration was only to be achieved by learning all the tricks of a very complex trade and conjuring up many of our own.

Foremost it seemed very improper not to segregate money paid to us for future travels from our own working capital. Full escrow accounting still sets TF aside and is the special distinction that has contributed to our success although unbelievably it is, even now, not a condition for a licence to sell travel.

As we safeguard all your payments in Trust until you are home and the whole contract completed we are best able to manage disruptions and refund immediately if required.

From start up we have protected our clients way beyond any legal obligation. We have stepped in to cover losses as a result of airline and tour operator failures when booked through us.

This voluntary undertaking has been put to severe test over the years. The failure of Laker, Pan Am & Ansett were especially costly however it turned out we won clients for life.

The cost of travel can only be valued when the sum of your satisfaction is put against any disappointments along the way.

Having a caring and highly respected expert on your team makes all the difference. It only makes sense as well as saving you a lot of time when any arrangements have to be rescheduled.

Wishing you the most happy and carefree travels in 2024.

Mike Gooley's Signature
Sir Michael Gooley CBE, Chairman Trailfinders

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We believe booking online is no substitute for one-on-one service. Between them our expert travel consultants have travelled to over 96% of the world's countries. As a result the service and advice they offer is second to none.

Our travel centres are currently closed
Our phone lines are open at the following times:-

Monday to Friday: 8am - 8pm (UK) : 9am-7pm (ROI)
Saturday & Bank Holidays: 9am - 6pm
Sunday: 10am - 6pm

For individual opening times please check your local travel centre

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Your travel plans on the go

Viewtrail phone example
  • View your up-to-date travel plans
  • Book online & manage your account
  • Flight details including baggage & seating
  • Update your contact information
  • Check visa & travel health requirements
  • Access to E-Vouchers
  • Trip Hub
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ViewTrail - Your travel plans on the go

Additional Features in the App:

  • 365/24/7 emergency contact quick links
  • Location related features
  • Offline access to your travel plans
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