What Our Clients Say About Us
Trailfinders has offered award winning service for over 50 years - that's why our clients think the world of us. Below is just a small selection of some of our most recent reviews. Trust Trailfinders to take care of all your travels... it's what we do best.
"Was planning a trip to Australia and only knew the dates of the two test matches. Thanks to Hayley Spiers help and knowledge, I have a wonderful trip to look forward this December & January. No matter how many changes or stupid questions I asked, Hayley always responded in a friendly and helpful manner. Another very positive aspect for me was that she always phoned back and when you left a message with one of her colleagues it was always passed on and acted on. The experience with Hayley and Trailfinders was a 100% improvement on the different agency I used for my last trip."
Mr R Walia
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Hayley Spiers
Travel Consultant, Carlisle
"I can only describe our dealings with Trailfinders as outstanding. My husband and I went into the office as we were planning a trip to Australia to visit a relative and wanted to include New Zealand as well. Julie-Anne Power was excellent and was able to ascertain exactly what we wanted and what suited us. By the time we left, she had come up with an amazing itinerary, including flights, hotels and excursions. I felt like a weight had been lifted from my shoulders as I had been anxious about getting the trip organized. I don't know how Julie-Anne did it but she was just amazing. I can highly recommend Julie-Anne and Trailfinders. We have booked the trip and are looking forward to it."
Ms A Bray
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Julie-Anne Power
Travel Consultant, Dublin
"We saw Jeremy Clay to help book a trip to Vancouver around an independently booked Alaskan cruise. He couldn’t find 2-bed self catering on Vancouver Island and so he suggested the Sunshine Coast an hour north of Vancouver (which we had never heard of), accessible only by ferry. Our stay at the Painted Boat Resort and Spa far exceeded our expectations. When we walked into our huge balcony it was a real wow overlooking Pender Harbour! The Sunshine Coast is less visited by Europeans it seems (according to locals) and lucky us! It is stunning and a delight to hear the odd whir of a boat or birds rather than background vehicles! Everything he booked from the flights, ferries, the car and the Alaskan Railroad trip from Seward to Anchorage worked out. Thank you Jeremy and everyone at Trailfinders. We look forward to using you again for our next adventure!"
Mrs L Paris
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Jeremy Clay
Travel Consultant, London Kensington
"What made my experience great? Peter Douglas. The guy has the patience of a saint. I must have chopped and changed my mind on locations/dates/budget about 7 times throughout - make no mistake I'm happy to admit I was a complete nightmare of a customer. However, he still showed the same enthusiasm towards helping me as he did at the start. Think I was on the phone to him daily for 11 days in a row, and every single time he could not have been more helpful. We're now set up for the holiday of a lifetime. Pete actually listened to the type of holiday I wanted and what he has managed to produce for the price is unbelievable. He was extremely knowledgeable with plenty recommendations. Everything about it looks pristine and we are absolutely buzzing for it. I had never heard of Trailfinders until my mate told me booked his Honeymoon through them and said he couldn't recommend them more. I'm so glad he did, I've been telling everyone that's willing to listen how pleasant the booking experience has been. I'm not normally one to write reviews but this guy deserves the credit. Can't stress how grateful I am for everything Pete, you're a hero. Thank you so much again, until next time!"
Mr C McFarlane
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Peter Douglas
Travel Consultant, Chester
"From the moment my call connected with Chloe Dye, I felt at ease as she effortlessly understood all my specific requirements. Chloe was absolutely amazing, her extensive knowledge of Australia and her abundance of suggestions and solutions were invaluable during our planning stages. Delightful and attentive, Chloe kept me updated throughout the entire process, consistently checking in to ensure I was satisfied with the selected flights and hotels. She exceeded my expectations, delivering service well beyond what I anticipated. Your company is very blessed to have such a dedicated employee who truly puts her customers at the heart of the process! The whole experience with Chloe at Trailfinders was great and I will definitely be using the company again! Also I will be recommending the company to all family and friends."
Mrs M Bans
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Chloe Dye
Travel Consultant, London Conduit Street
"Amazing tour of Europe followed up by Ian Romanis (the wonder agent) saving our bacon in Seville after the IT Outage resulted in our original flight being cancelled. Went above and beyond (as Trailfinders do on all our trips) but more so when they took care of us when things went sideways, my wife will subsequently be naming one of our unborn twins after Ian “the magnificent”. Trailfinders won’t let you down."
Mr T Allen
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Ian Romanis
Duty Manager, Newcastle
"Jonah Pemberton has the patience of a saint. He was dealing with a flustered, exhausted old lady who was extremely sad at having to forgo being with family in New Zealand because a health condition doesn’t deal well with stress. Making the decision to go, and then having to unravel it all again has caused emotional, physical and financial stress. He could not have been more kind."
Ms R Simpson
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Jonah Pemberton
Travel Consultant, London Kensington
Your travel plans on the go
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Additional Features in the App:
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- Location related features
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