What to Expect

Training & Development

Our people make us successful so we place a huge importance on training and development to help everyone be their best.

Newly recruited travel consultants undergo rigorous induction starting with 5 weeks intensive classroom based training at Head Office in London (transport and accommodation provided for those applying to work outside of London).  A final assessment to demonstrate overall understanding must be successfully completed before then moving on to 5 weeks office based time in the local travel centre, being mentored by team leaders and managers.  This is followed by an additional week of classroom based advanced training in the third month to consolidate the induction period.  It is a demanding course and performance is continually assessed but as a result we are confident that it is the best training in the industry.

Ongoing in-house training and coaching is provided to support career development including a variety of tailored coaching programmes, online modules and training days.  Suppliers are keen to keep consultants fully up to date with existing and new products and often visit or host events and nights out.

The best way to gain knowledge of a product or destination is of course to experience it yourself so going on regular and heavily discounted trips booked through our dedicated Staff Travel team is very much part of the culture at TF.

For support roles in London, Dublin and Oxford we generally offer initial classroom based training to get a grounding in our systems, policies and procedures before on the job training is provided by supervisory staff.  Often the best way to learn is to do!  As appropriate further in-house or external courses are offered to develop individuals' skills.

Working Hours

Working hours vary but most of us are rostered to work 9 hour days, 5 days a week.  In order to be here for our clients we are entirely based in the travel centres.

For the convenience of our clients we are open 7 days a week, 364 days a year, from 8am to 8pm Monday to Friday, 9am to 6pm Saturdays and Bank Holidays and 10am to 6pm on Sundays so flexibility to work earlier or later shifts is expected.

Most teams work regular weekends and bank holidays with corresponding days off in lieu and all additional hours and days worked are rewarded with overtime or bonus rates.

But we value our time off too; with up to 40 days paid annual leave it's important to keep a balance and rosters are typically published up to a year in advance so you can plan ahead ... not to mention get your own holidays booked!